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Discussion topic: Jumping picture

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This message was authored by: Fasteddy08

Message posted on ‎08 Nov 2025 09:55 PM

Jumping picture

I've had a new sky glass gen 2 TV for a few days and I've noticed the picture is freezing for a second and jumping forward on a programme especially if I pause a programme. I have super fast fibre broadband with a download speed of 900mbs so surely it can't be that, any ideas please.
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎08 Nov 2025 10:04 PM

Re: Jumping picture

Posted by a Superuser, not a Sky employee. Find out more

@Fasteddy08  How is the Glass TV connected to the hub?   You may have 900mbpos line speed to the hub, however wifi can suffer interference from neighbouring signals or speed reduction.

 

If possible try etthernt from the tV to the hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fasteddy08

Message posted on ‎11 Nov 2025 11:02 PM

Re: Jumping picture

Connected via ethernet cable.
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Message posted on ‎12 Nov 2025 12:23 PM

Re: Jumping picture

Posted by a Superuser, not a Sky employee. Find out more
@Fasteddy08 wrote:
Connected via ethernet cable.

give it a go with wifi ......

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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This message was authored by: Fasteddy08

Message posted on ‎12 Nov 2025 12:25 PM

Re: Jumping picture

Done the WiFi, it was the same with live streaming then as well

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This message was authored by: Jporch316

Message posted on ‎12 Nov 2025 12:28 PM - last edited: ‎12 Nov 2025 12:29 PM

Re: Jumping picture

Posted by a Superuser, not a Sky employee. Find out more

@Fasteddy08 

 

have you turned wifi off in the glass settings (then restarted to save) when using ethernet? 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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