I have tried to factory reste my sky glass and at the stage where

[usmankhan]

i have tried to rest my sky glass and at stage where screem show (to go further please unpair the remote ,hold 4&6 for 3 sec) 

once i did that my remote stopped working and now my tv is still at same screen and remote is not working not even pairing i have tried 7&9 and 1&3 but nothing worked.

[peter-marlow+1966]

You should never do a factory reset  without  sky talking you through it has it causes more problems  than it solves,  you will need to ring sky to get help, as a factory reset  unlinks the tv/puck from your  account 

[Exiled-in-HH]

Many complete factory resets without issue... Perhaps better advice would be only try an independent factory reset if connected to the internet by ethernet🤔

Why is a factory reset being attempted?

If you were having issues with Sky Streaming it would be a good idea to report them to Sky😉

[usmankhan]

this is second hand used tv i bought and sky cant help with it as its not on my subscription and i havent had a pin for it either so i tried to factory reset it. 

but now tv still working and remote isnot.

[Exiled-in-HH]

Had the previous owner done a factory reset before selling the Sky Glass TV to you?

What happened when you originally connected the Sky Glass TV to the internet?

[MarkGoldsmith · Accepted solution]

@usmankhan all you can do is try the following

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can purchase a new remote from Amazon and see if that helps solve the issue.

[usmankhan]

no owner didnot 

and tv is connected yo internet i can screen mirror youtube on it 

but only remote is impaired 

battery in remote is good as i cam see the lights in button.

[Exiled-in-HH]

Did you receive proof that the previous owner had completed all payments and really did own the Sky Glass TV?

[usmankhan]

no 

[Fothergill1]

@usmankhan The following link relating to purchasing second hand unit may give you some help https://www.sky.com/help/articles/buying-sky-glass-second-hand 

Good luck 🤞