Discussion topic: I have sound on all channels and apps but no picture. I’ve got a sky stream puck.

This message was authored by: Michelle277 · ‎27 Dec 2025

I've got sound on all channels but no picture on any apps or channels. I've tried switching it off at the wall twice but still no picture. WiFi connection is excellent.. Any suggestions?

This message was authored by: Jporch316 · ‎28 Dec 2025

Hi @Michelle277

@maybe leave the plug out for an extended period of time -

if that doesn't work and you are within your two year warranty I would call sky for troubleshooting

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

This message was authored by: Michelle277 · ‎28 Dec 2025

I left it unplugged overnight so yeh I'll do that. Thank you 😁😁

Discussion topic: I have sound on all channels and apps but no picture. I’ve got a sky stream puck.

I have sound on all channels and apps but no picture. I’ve got a sky stream puck.

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Re: I have sound on all channels and apps but no picture. I’ve got a sky stream puck.

Re: I have sound on all channels and apps but no picture. I’ve got a sky stream puck.

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