HBO max issues

[Bob+Calder]

Have sky glass. 
have set up hbo max in a puck and working fine. 
On main tv, I click in hbo max app. It opens and when I sign in with email address it says - that doesn't look right, and can't find my email address. 

and ideas??

[Brill+Gill]

Hi @Bob+Calder, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Stu+M46]

Same problem. I'll post a separate thread with more details rather than hijack your query.