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Discussion topic: Green thick line down the screen

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This message was authored by: CQRB

Message posted on ‎26 Feb 2024 12:04 PM

Green thick line down the screen

We have thick green line down the screen of our sky glass tv? Its just appeared today as was fine last night 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎26 Feb 2024 12:14 PM - last edited: ‎26 Feb 2024 01:09 PM

Re: Green thick line down the screen

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@CQRB 

 

Switch off at the mains or remove the power supply plug from the television set for a few minutes, then repower and let it boot up again.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Fothergill1

Message posted on ‎26 Feb 2024 12:56 PM

Re: Green thick line down the screen

Posted by a Superuser, not a Sky employee. Find out more

@CQRB Try the reboot as suggested by @TimmyBGood.. Over a year ago I had a 3-4 inch grey line appear on my Glass screen and a reboot resolved the issue and luckily did not come back.  I would suggest that if it does not disappear or if it reappears you should phone Sky customer services to discuss the issue and if necessary request a replacement if it is still within the 24 month warranty. 

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