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Discussion topic: Glass tv

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This message was authored by: Liverbabe

Message posted on ‎02 Apr 2026 10:03 AM

Glass tv

Our sky glass tv regularly- randomly at least once a day pixilates fuzzy screen and very loud buzz sound.  Have to turn to off at plug and back on again checked WiFi connection and it's fine. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Apr 2026 10:07 AM

Re: Glass tv

Posted by a Superuser, not a Sky employee. Find out more

@Liverbabe  Have you ran a speed test via Netflix on the Glass TV?   Open Netflix app, go to Get Help, run connection test.

 

What speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: eyemdee

Message posted on ‎04 Apr 2026 08:57 PM

Re: Glass tv

Have a look at my post above:- https://helpforum.sky.com/t5/Sky-Glass/Possible-solution-to-Sky-Glass-TV-blue-screen-and-or-freezing...

 

It has so far worked for me and I had exactly the saame problem.

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