Discussion topic: Glass not connecting
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Message posted on 01 Apr 2026 06:44 AM
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Glass not connecting
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All Replies
Message posted on 01 Apr 2026 07:05 AM
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Re: Glass not connecting
@NICOLA+BEALES you are not talking to Sky support when posting in the forum. As you apoear to need their support I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
See here for more on how escalation work Escalating a post to a Sky expert | Sky Community
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 01 Apr 2026 08:35 AM
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Re: Glass not connecting
Thanks for escalating this @Chrisee. We’ve sent @NICOLA+BEALES an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
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