Hi @Paula145
Sounds like poor connection or broadband speed. Have you run a speed test in Netflix (profile picture> get help ? > Connectivity check).
What's the result? Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have multiple sky streaming devices.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
