Faulty Puck

[Cromwell66]

I'm unsure if this is the correct place to post this but I'm furious with Sky. I have a faulty puck which was confirmed by the Sky employee that I conversed with. She was a Canadian lady based in Bulgaria (who BTW was brilliantly helpful) and after 30 mins agreed that a new puck should be sent to me. Apparently it couldn't be debited to my account and we started a manual process to effect a solution. There was a problem her end & so she asked me ring off with the promise that she'd get back to me immediately. This did not happen, however I then received a text informing me that they tried to phone but "the line kept getting disconnected" and they had set a callback between 12 & 1pm. Three hours later I'm still waiting. I'll now have to go the whole process of ringing 150 again and Sky trying to divert me everywhere but actually talking to a human being!!! Why should this be so difficult when because a of a faulty piece of equipment I can't access a service that I'm paynig through the nose for. 😠

[mikealanr]

Hi @Cromwell66 

We are fellow customers here on the community. As a superuser I can escalate your posts to sky who may be able to provide assistance if this is any good to you?

MikeAlanR