Error message

[Jules130]

I have this message on a blue screen- 

sorry because of a technical issue, you're experimental limited service. 

any advice on how to fix?

[BenJoBanjo]

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@Jules130 wrote:

I have this message on a blue screen- 

sorry because of a technical issue, you're experimental limited service. 

any advice on how to fix?

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Reboot the TV, either by turning it off at the wall for a minute or two or via the Restart option in the settings menu. 

Then also check the broadband speed being received by the TV. To do this run a network check from the get help menu in the Netflix app. Sky Glass needs a constant fast and stable connection of at least 25Mbps to function reliably. 

[Jules130]

Still getting the same message. I want to go to settings to change the WiFi but it won't let me. 

[lettice]

Can your please work through the following Sky help article that deals with this on screen message;

It may be you will have to do the recovery procedure on the last step, once you have completed all the previous options;

https://www.sky.com/help/articles/technical-issue-limited-service