Disneyplus Login Issues

[Nikki1904]

So, I activated my Disney+ through my MYSKY app and paid for the package. As far as the sky is concerned, it is all linked and working. 

I went to the Disney+ app on SkyGlass to log in. 

It asked me for the email account I used. So I put in the email address I used to sign up for when I bought my SkyGlass TV, then it showed a QR code that took me to the Disney+ site, and it said another email address was being used by a third party. And then it wanted me to pay another monthly fee to subscribe. ( which I didn't ) 

I repeated the process with the other email address I have, the email address that is apparently connected to the marketplace. And went through the same process, and again the same message. 

So now I have a Disney+ subscription through my Sky, but I can't watch it. 

May I have some help, please. 

Thank you 

[Jason- · Accepted solution]

Hello @Nikki1904, thanks for getting in touch with us and sorry you're having problems accessing Disney+ 😕

I'll send you an invite to a private chat shortly and we can help you get this sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-