Disney plus app

[VerySad]

Cancelled my Disney plus subscription (pending until 25/05/26) because I upgraded to the Ultimate Sky Package as it is Free...

My Disney plus and Sky are linked

I cannot watch Disney plus

I cannot Log in

I cannot Sign In

If I use the code...it is to 'begin' ...not to activate ??? 

It will however let me begin a payable Disney Plus subscription ??

I have been trying to sort this out for over 8 hours today....

[_Claire]

Hi @VerySad I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141