Discuss renewal/downgrade

[Spammi]

I want to talk about downgrading or recontracting at a better price, I used to be able to do this with live chat but now it's AI I work wierd hours so can't phone what are my options? 

[peter-marlow+1966]

Welcome to the forum 

You are not talking to sky on here we are all fellow customers on here like yourself 

You will need to call sky to  talk about this 

[Angel_Aka]

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@Spammi wrote:

I want to talk about downgrading or recontracting at a better price, I used to be able to do this with live chat but now it's AI I work wierd hours so can't phone what are my options? 

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There is still a live chat option if you click on the options to cancel your TV package then click on the 'No I Still need help' option. 

It's a messaging service so isn't 'live' but does save you having to hang on the phone.