Disappearing Playlist

[splatto]

I've had Sky Glass since November. I had dozens of stuff (good word that) on my Playlist. 
I've just gone to watch something and there's nothing there except a message saying "You haven't added anything to your Playlist yet". 
I've done a device restart from System Settings to no avail. Is this a known problem with a magic formula or will I just have to find all the shows again and re-add them and hope it doesn't happen again?
Cheers. 

[GD1]

@splatto  You're not the 1st one to report this, it was passed to Sky via the closed community but not had any updates.  I'll see if there is any updates.

[splatto]

Okay cheers. I did look at other suggested threads before posting, but there seemed to be nothing since 2024 and there seemed to be no answer. 

[splatto]

I redid my Playlist yesterday, and today it's just a vertical list in alphabetical order with no thumbnails or description. 

[splatto]

And now my Playlist is empty again. I know there's no help available. I'm just documenting this bleep for posterity. 

[Jporch316]

@splatto 

Have you changed the personalisation settings at all on your account ? The bits like tracking and tailored ads ? 

this can affect the playlist and continue watching rail 

[splatto]

I haven't changed anything recently. I've always had the tailored ads and tracking stuff turned off. I thought that just means you get adverts that might or might not be relevant. How can that make your Playlist disappear?

[SarahBM]

I've had a playlist issue with my sky glass for over a year. The TV shows play list is empty and I get an error saying something like it's unavailable. Even though I've added dozens of shows. I spent over an hour on the phone to someone in a noisy call centre basic telling me to turn it off and back on again (as if I hadn't done that multiple times) and didn't seem to have a clue what I was talking about. They just kept telling me how to add things to the playlist (which I know how to do!). I've raised the issue before but nothing seems to be done about it, and then I get so annoyed when I see the ads and get an email telling me how great the playlist feature is. Very annoying. 

[Jporch316]

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@splatto wrote:

I haven't changed anything recently. I've always had the tailored ads and tracking stuff turned off. I thought that just means you get adverts that might or might not be relevant. How can that make your Playlist disappear?

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I believe it affects the playlist. That's the advice we were given 

[Jporch316]

@SarahBM 

Have you turned off personalised ads etc as above ?

[SarahBM]

I have no how to do that, I've never messed with the settings. 

[splatto]

My Playlist has completely disappeared for the 4th time. 
I'm not seeking help, just documenting it each time for posterity. 🙂

[cbm64chris]

Playlists on our Gen 1 Glass and the 3 pucks have been cleared. No accept changes have been made. This is the first time it has happened. 

[Yoghurt]

@cbm64chris  My playlist has never been empty better not speak too soon had an issue this week where when I went on a programme and it wasn't the latest episode but that appears fine now