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Discussion topic: Cannot sign in to Disney plus

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This message was authored by: Mike-c1

Cannot sign in to Disney plus

I recently had to reset sky glass and ever since I can't log in to Disney plus. I enter the eight digit activation code no problem.  Then I enter the passcode. Then it asks me to choose a subscription but sky is not a option. 

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This message was authored by: Jason-

Re: Cannot sign in to Disney plus

Posted by a Sky employee

Hello @Mike-c1, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're having problems activating Disney+ as part of your TV package on Sky Glass. I'll send you an invite to a private chat shortly and we can help you get things sorted.

 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-
 

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