Cancelling Sky Glass

[Ant+Inwood]

I've switched to Sky Glass from Sky Q and I have to say I'm not impressed! Can I reconnect my Sky Q equipment and keep the Glass TV? Obviously I would continue to pay the monthly payment for the Glass TV.

[Angel_Aka]

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@Ant+Inwood wrote:

I've switched to Sky Glass from Sky Q and I have to say I'm not impressed! Can I reconnect my Sky Q equipment and keep the Glass TV? Obviously I would continue to pay the monthly payment for the Glass TV.

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Yes. Call Sky to cancel the streaming subscription & start a new Q subscription. They can reactivate Q almost immediately if you still have all the equipment. 

[Fothergill1]

Hi @Ant+Inwood Provided you are within your 31 day cooling off period there should be no problem but you will need to contact Sky to discuss (this is a public forum ad not Sky). There have been a number of posts on the forum where subscribers have returned to Sky Q and connected their Q box to a Sky Glass TV.  As you say you would still need to continue with the Glass payments until the TV is paid off.

[TimmyBGood]

@Ant+Inwood 

You also aren't obliged to keep the set if you are rejecting it within the cooling off period.