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Discussion topic: Broken screen

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This message was authored by: Niall31

Broken screen

The tv screen was hit with a plastic bottle can this be fixed?

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This message was authored by: MarkGoldsmith

Re: Broken screen

Posted by a Superuser, not a Sky employee. Find out more

@Niall31 wrote:

The tv screen was hit with a plastic bottle can this be fixed?


@Niall31 Take a read of this: https://www.sky.com/help/articles/sky-glass-tv-repairs

 

Note that screens cannot be replaced or fixed, which is maninly due to the cost of having to replace them making it incredily cost inefficient.

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This message was authored by: Angel_Aka

Re: Broken screen


@Niall31 wrote:

The tv screen was hit with a plastic bottle can this be fixed?


If you've got accidental damage cover as part of your home contents insurance or have paid extra for Sky Protect then you should be able to claim for the cost of a replacement TV. If you don't have any form of insurance then I'm afraid you're out of luck. 

This message was authored by: TimmyBGood

Re: Broken screen

Posted by a Superuser, not a Sky employee. Find out more

@Niall31 wrote:

The tv screen was hit with a plastic bottle can this be fixed?


Realistically no: the economics of such a repair just don't work.  Sky will only offer the option to purchase a replacement set, which they may be prepared to discount (it will almost certainly be a refurbished unit)

 

You'll still need to continue any applicable finance loan repayments or pay the balance as a lump sum.

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