Black screen

[Stephen1969]

Screen go's black on every channel including hdmi but audio continues also happend in picture in picture after a long load time ,I've reset the TV multiple times to no avail it even happens to per recorded shows on catch-up getting very frusteated

[SuperMatt]

Hello, @Stephen1969. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141