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Discussion topic: Black screen

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This message was authored by: pete1986andrew

Message posted on ‎14 Mar 2026 09:03 PM

Black screen

I've had to unplug my TV three times today with the screen going black on sky sports UHD channels on sky glass Gen 2. It's all right for a few hours and then it goes black again. Has anyone else had this problem? I'm also still getting the Benny Hill effect on sky sports UHD channels but sky say they are working on a fix but today I've been getting technical fault on this channel and the screen will just go black on the skysport UHD channels on 922 All my other channels are working perfectly. This is just so frustrating. I have sky glass Gen 2 and FF 75 MB per second

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎14 Mar 2026 09:18 PM

Re: Black screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @pete1986andrew 

 

See: https://helpforum.sky.com/t5/Sky-Stream/Sky-Sports-UHD-picture-keeps-stuttering/td-p/4965520

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: pete1986andrew

Message posted on ‎14 Mar 2026 09:30 PM

Re: Black screen

Thank you so much Alan. Let's hope they fix it soon because it is so frustrating I'm paying over 200 lb a month for my subscription and I love my sport and to not be able to watch it in UHD properly is really frustrating

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