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Discussion topic: Bills

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Avatar for Jinny1971
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This message was authored by: Jinny1971

Message posted on ‎31 May 2026 08:32 PM

Bills

Why do you keep

tryimg to take this months payment when it's been paid in full also my sky isn't loading 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎31 May 2026 08:44 PM

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jinny1971 

 

You aren't talking to sky this is a customer helps customer community.

 

Have you tried a reboot in the first Instance? We're your services blocked? What sky service do you have?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎01 Jun 2026 03:42 AM

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

@Jinny1971 

It sounds like you have made a manual payment. This manual payment was unnecessary and has probably gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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