4

This discussion topic has been answered Discussion topic: As skipping not working on Sky Glass

Reply
Avatar for MC001
Level 1 icon
What's this?
This message was authored by: MC001

Message posted on ‎22 Sep 2024 09:36 PM

As skipping not working on Sky Glass

Hi. My subscription has ad skipping but when I try and fast forward it just takes me back to the same advert.
I have just changed to sky glass. Is there something I need to switch on?

ta 

Report post
Post 1 of 5
1,509 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎23 Sep 2024 08:39 PM

Re: As skipping not working on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more
@MC001 wrote:

Thanks. I was on Sky Atlantic in demand and it didn't work for the Ads at the beginning and during the show. 

Any help appreciated !

 

(the sky glass is new)

Try pulling the plug from the socket for a few minutes ..... this normally cures minor glitches. I have mine connected to a smart plug so I can use an app or alexa to power it down without leaving the comfort of my sofa ......

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


View this Answer within the discussion

Report post
Post 4 of 5
1,423 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎22 Sep 2024 09:40 PM

Re: As skipping not working on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@MC001 

 

Ad skipping works differently in different apps. Which app are you having difficulty with? See: https://www.sky.com/help/articles/ad-skipping-sky-glass

 

Obviously if your watching from start and catch up with the live broadcast or watching live you can't skip ahead any further.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 5
1,505 Views
0 Likes
Reply
Avatar for MC001
Level 1 icon
What's this?
Topic Author
This message was authored by: MC001

Message posted on ‎23 Sep 2024 10:25 AM

Re: As skipping not working on Sky Glass

Thanks. I was on Sky Atlantic in demand and it didn't work for the Ads at the beginning and during the show. 

Any help appreciated !

 

(the sky glass is new)

Report post
Post 3 of 5
1,451 Views
Reply
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎23 Sep 2024 08:39 PM

Re: As skipping not working on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more
@MC001 wrote:

Thanks. I was on Sky Atlantic in demand and it didn't work for the Ads at the beginning and during the show. 

Any help appreciated !

 

(the sky glass is new)

Try pulling the plug from the socket for a few minutes ..... this normally cures minor glitches. I have mine connected to a smart plug so I can use an app or alexa to power it down without leaving the comfort of my sofa ......

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


Report post
Post 4 of 5
1,424 Views
0 Likes
Reply

Did this answer not help you?
Avatar for MC001
Level 1 icon
What's this?
Topic Author
This message was authored by: MC001

Message posted on ‎23 Sep 2024 10:10 PM

Re: As skipping not working on Sky Glass

thanks @Jporch316 it now works

 

go figure!

Report post
Post 5 of 5
1,412 Views
Reply
Reply