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This message was authored by: Frankie861

Message posted on ‎23 Dec 2025 09:31 AM

Amazon music

The Amazon music app seems to have stopped working on my sky glass. 
it used to work with no problems and now it doesn't go any further than shown in photo.

 

i have refreshed apps and have restarted the tv multiple times. 

Any suggestions?

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎23 Dec 2025 10:04 AM

Re: Amazon music

Posted by a Superuser, not a Sky employee. Find out more

Just tried mine on my Sky Stream and all working ok, so it's not looking like a general issue

 

See you have tried an app refresh. An app refresh can take up to 24 hours to complete fully.

 

Only other thing to suggest, is to do a restart of your broadband router/hub.

Best to put your Sky Glass TV and Sky Stream Pucks into standby when doing that.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for lettice
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What's this?
Superuser
This message was authored by: lettice Answer

Message posted on ‎23 Dec 2025 10:04 AM

Re: Amazon music

Posted by a Superuser, not a Sky employee. Find out more

Just tried mine on my Sky Stream and all working ok, so it's not looking like a general issue

 

See you have tried an app refresh. An app refresh can take up to 24 hours to complete fully.

 

Only other thing to suggest, is to do a restart of your broadband router/hub.

Best to put your Sky Glass TV and Sky Stream Pucks into standby when doing that.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Frankie861

Message posted on ‎23 Dec 2025 12:17 PM

Re: Amazon music

Thank you, I'll give this a go!

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