0

Discussion topic: Ad Skipping - does not always work

Reply
Avatar for groupcaptain
Level 5 icon
What's this?
This message was authored by: groupcaptain

Message posted on ‎02 Feb 2026 09:46 PM

Ad Skipping - does not always work

We pay £6/month for ad skipping but there are many times it does not work. I cannot figure out a pattern. Tonight we watched Limitless Win which was broadcast about 4 weeks ago on STV (ITV I guess outside Scotland). It would not skip ads. Other STV programms sometimes do. Can anyone explain the "rules" or "logic" to this supposed feature which we are paying for? Thanks for any tips/advice/help.

Report post
Post 1 of 4
401 Views
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎02 Feb 2026 10:19 PM

Re: Ad Skipping - does not always work

Posted by a Superuser, not a Sky employee. Find out more

Hi @groupcaptain 

 

See: https://www.sky.com/help/articles/ad-skipping-sky-glass

 

I know there was a bug that STV are working on re skipping ads. A few users have mentioned on the community recently.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 4
389 Views
Reply
Avatar for groupcaptain
Level 5 icon
What's this?
Topic Author
This message was authored by: groupcaptain

Message posted on ‎02 Feb 2026 10:34 PM

Re: Ad Skipping - does not always work

Thanks for your reply. Do Sky have any facility where we can see current issues so that we understand and know they are taking action? To just have it not working with no explanation isn't great but I appreciate your response and understand you are not Sky!

Report post
Post 3 of 4
383 Views
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎03 Feb 2026 08:09 AM

Re: Ad Skipping - does not always work

Posted by a Superuser, not a Sky employee. Find out more
@groupcaptain wrote:

Do Sky have any facility where we can see current issues so that we understand and know they are taking action? 

Essentially, no.  Occasionally it will be mentioned by one of the Sky staff forum moderators.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 4 of 4
355 Views
Reply
Reply