5 APP

[Fay63]

My 5 APP on Sky Glass not working - when I select anything that is on this App all I get is a black screen.

only been having this issue for past 5 days.

Anyone else having same issue or have some idea on how toee tiff this please?

Thank You

[lainys]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[ClaireyB3509]

The 5 app has terrible playback problems on skyglass.  If I'm watching something I frequently have to come out of the app to force the program to play again, especially after advert breaks, 

[ItWasAllMichele]

Hi there @ClaireyB3509, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[DarrenB7]

Worth checking your router does not have as blocking enabled, as mine causes this on the 5App only. 

[DarrenB7]

*Ad blocking

[ClaireyB3509]

Hi checked that, that's not the problem