2nd hand Sky Glass TV activation problems

[budgie12345]

Hi there - I bought a second hand Sky Glass Gen 1 TV for my bedroom. I have a Sky Glass already with an active Whole Home subscription.

I have followed all the instructions here ( https://www.sky.com/help/articles/buying-sky-glass-second-hand ) to factory reset and link the additional Sky Glass TV to my account, but I am stuck at the bit where I have to type in the 6 digit code online - nothing happens.

I have been on the phone to Sky a few times, but with no resolution. I have had the tv for a week and still cannot use it. Does anybody know what I can do to resolve this? Thanks.

[_Claire]

Hi @budgie12345 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141