you cannot access this page when truing to activate sky glass tv

[lostforwords1]

Oops there has been a problem" / "This page is restricted

I've Benn trying to sort out this issue since September 2024 !

Its my mothers account and she's 86 !

we bought her the TV because it appeared to be straight forward.

it's anything but.

she's had a plethora of problems with it and in September after one of sky's updates it basically packed up, she's been reduced to watching bloody Freeview because sky's activation page will not allow me to activate her sky glass services.

it's looking like im going to have to spend an hour trying to get through on the phone.

all these methods of help and none of them work.

does anyone have a solution to this issue to save me from the reduced intelligence bot from hell?

[Fothergill1]

@lostforwords1  I believe this update might have been the one where subscribers were asked to undertake the recovery process which can be done as follows:

1. On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
2. Switch off your TV at the mains plug socket. There's no need to unplug it.
3. Press and hold the Standby button on the right-hand side of the TV.
4. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash, then remove your finger.
5. Let the Sky Glass TV complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
6. Switch the TV back on and follow the steps on screen to set up your TV again

You may prefer to call Sky and ask them to talk you through the procedure in case there are any issues whilst doing it.

I would agree with you that Glass is not ideal for someone of advancing years unless they are tech savvy.  My wife and I are in our 70s and only yesterday we lost the network connection to our stream puck and my wife was completely stumped until I got home to fix the problem.

Good luck 🤞

[Jporch316]

@lostforwords1 

When going to the sky activate webpage it's worth logging on prior . Remember to use the email address and password that was used when first purchasing glass to logon the web page