@ITGCG To use Whole home you need at least 2 devices such as 2 stream pucks or a Glass TV and a Stream ouck for an additional TV, you won't get a 2nd remote simply becuse you added Whole home.
Did you order an additional puck at all?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
