sky streaming freezing and just turning off theoughout the day.

[Stanny01]

Sky streaming been installed now for 2 weeks and keeps freezing and losing connection. Says no signal, have to keep unplugging and plugging back in. Might have to cancel and go back to virgin, can't watch anything on tv without it going off. 

[Fothergill1]

Hi @Stanny01One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £40 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters