Hi @joanne772
Its likely to be the quality of your internet connection that is causing issues. Does your internet meets the minimum requirements for Glass? (25mbps for HD and 30Mbps for UHD)... You can check the speed your glass is receiving by opening netflix, going to settings and running a connection check.
If your WiFi signal is marginal, this will also cause issues. Using an ethernet cable or homeplugs or asking your ISP for WiFi extenders may help. If you do use ethernetz you need to turn WiFi off in the settings menu and restart your glass.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
