discovery +

[WRAGGSY]

cant get on to my discovery + channel even though it say in connected ive tried evrything to switching it off etc etc , sky ID says im connected but i cant connect i get  step to actbvate it with 6 numbers to put in but i cant go further than that.

[Tim+Adams]

Hi @WRAGGSY 

Have you logged into Discovery+ via a browser and got to the screen to type the code in? 

www.discoveryplus.com/link

Thanks,

Tim

[WRAGGSY]

HI Yeah did all that it worked for aday then when i went back on to it a few days later , it came up with the activate code again tried it all again no joy . reset router etc etc sky id says im connected but still no joy , is it my puck as i the screen also goes blank when i try to go onto youtube . 

[Tim+Adams]

Hi @WRAGGSY 

I've escalated this to Sky who will invite you to chat and troubleshoot. Below is a link about how it works - please look out for the chat bubble 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

Tim

[Lisa-P1987]

Thanks for escalating this. We’ve sent WRAGGSY an invite to chat.

[Fothergill1]

When I went to Discovery + a few days ago it asked me to log in again so it is possible Discovery + had done an update. I used my mobile on the QR code and had no problem.

[WRAGGSY · Accepted solution]

All done I did the reset all again and this time the QR code got it  is working now ... cheers and thanks for taking the time to help 

[Addie15]

Hi there! Very happy to hear to issue got resolved now. We are closing this invite but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Tim+Adams]

Hi @WRAGGSY 

No problem at all, glad it's now working for you.

Thanks,

Tim