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Message posted on ‎08 Oct 2025 04:56 PM

channel numbers mismatch

My new sky glass air tv set does not have, mostly, the same numbers for the channels as shown in the published tv listings magazines. How is this corrected, anyone?

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Message posted on ‎08 Oct 2025 05:09 PM

Re: channel numbers mismatch

The numbers in listings magazine are likely to be for Sky's satellite platform. Many channel numbers are different on Sky Glass/Stream and this can not be changed. 

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This message was authored by: xenon81 Answer

Message posted on ‎08 Oct 2025 05:09 PM

Re: channel numbers mismatch

The numbers in listings magazine are likely to be for Sky's satellite platform. Many channel numbers are different on Sky Glass/Stream and this can not be changed. 

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This message was authored by: GD1

Message posted on ‎08 Oct 2025 05:09 PM

Re: channel numbers mismatch

Posted by a Superuser, not a Sky employee. Find out more

@Gerry1948  Most magazines publish the Satellite EPG channels rather than Glass/Stream, so some channels on Glass/Stream may be at a different postition on the TV Guide or are not on Glass/Stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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