Discussion topic: Wont turn on.
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Message posted on 13 Apr 2025 09:43 AM
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Wont turn on.
My Sky Glass turned off yesterday by itself and hasn't come back on.
I've spoken to Sky who talked me through the whole rebooting system but still nothing.
They are sending me a new power cable as a last resort but if that doesn't work that's it.
I bought my Sky Glass (big mistake) so can't get any repairs done through Sky as not on credit contract.
Has anyone ever had this happen to them? If so did you get it fixed or do I have to look at getting a new tv?
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All Replies
Message posted on 13 Apr 2025 09:46 AM
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Re: Wont turn on.
@Lynne621 Whether you bought it on credit or outright you can still get a repair/replacement if it fails within the 1st 2 years of purchase. How long have you had the TV?
Why do you think you can't get a repair/replacement?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 13 Apr 2025 09:54 AM
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Re: Wont turn on.
Have you tried the recovery process on step4 of this article.
Sometimes it can take a couple of attempts to get it back up and running;
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 13 Apr 2025 12:10 PM
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Re: Wont turn on.
Have tried the plug in a different socket, and have checked the fuse, and tried the power button on the side of the tv, i had a similar issue the other day with my tv it was plugged in to an extension lead and would not turn on but the dvd player which was plugged in to the same lead was on i unplugged the extension lead and plugged the tv into the mains socket and the tv switch on
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