Whole Home with 2 Sky Glass TVs

[AtomicGuyLondon]

Hi guys - grateful for any views on this. 

2 of us have recently moved in together and moved to Whole Home with 2 Sky Glass TVs - previously we lived apart.  I cancelled all my services apart from the rental part of the Sky Glass TV agreement.

Since doing this we have had a few issue and Sky have not yet been able to resolve anything (and I have always found their customer service very good).

A summary of issues below:

1. My Sky Glass can not find the wifi signal in our home - every other device is logged in and the signal is very strong.  We've reset a number of times but no luck. My partner's Sky Glass (who is the Whole Home account holder - has no such problems). So mine is hard wired.  

2. While we can watch TV we do not have seperate profiles (like you do on Netflix/Prime etc).  I am sure that you can do this but I can't seem to find any info on it.  I would think this would be essential as part of a Whole Home package with children watching TV. 

3. While I can log into Netflix  (as part of the Whole Home Sky package) I cannot sign into Paramount+ using the account holders log on details.

4. I also can't log into Netflix on my Apple TV4K using the account holder's log in details.

 I will be contacting Sky again - but just wondered if anyone else had experienced something similar....and even better had found a solution!! 🙂

Thank all

[Ellie_TV]

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@AtomicGuyLondon wrote:

Hi guys - grateful for any views on this. 

2 of us have recently moved in together and moved to Whole Home with 2 Sky Glass TVs - previously we lived apart.  I cancelled all my services apart from the rental part of the Sky Glass TV agreement.

There is no rental part of the Sky Glass TV agreement. You own the TV as soon as you receive it and start paying off the loan agreement. Presumably this is what you mean?

Since doing this we have had a few issue and Sky have not yet been able to resolve anything (and I have always found their customer service very good).

A summary of issues below:

1. My Sky Glass can not find the wifi signal in our home - every other device is logged in and the signal is very strong.  We've reset a number of times but no luck. My partner's Sky Glass (who is the Whole Home account holder - has no such problems). So mine is hard wired.  

Possibly a faulty WiFi antenna within the TV itself? If under warranty it would be worth getting the TV swapped. Presumably you have tried a full reboot? Did Sky ever suggest a factory reset?

2. While we can watch TV we do not have seperate profiles (like you do on Netflix/Prime etc).  I am sure that you can do this but I can't seem to find any info on it.  I would think this would be essential as part of a Whole Home package with children watching TV. 

You can have separate playlist profiles but there are no overall profiles for the Entertainment OS which Sky Glass uses. 

3. While I can log into Netflix  (as part of the Whole Home Sky package) I cannot sign into Paramount+ using the account holders log on details.

The Whole Home package has no bearing on Netflix or Paramount+. The number of Netflix users is determined by the tier you pay for. Can you log in to the Paramount+ website with the login details you have?

4. I also can't log into Netflix on my Apple TV4K using the account holder's log in details.

What Netflix tier do you have? Do you get an error message when you try to login on the Apple device? Can you login to the Netflix website with the login details you have? Check the registered email address and password. 

 I will be contacting Sky again - but just wondered if anyone else had experienced something similar....and even better had found a solution!! 🙂

Thank all

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[mikealanr]

Hi @AtomicGuyLondon 

To add to @Ellie_TVs comprehensive reply.

See https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass and https://www.sky.com/help/articles/sky-glass-faqs for info on Glass and the personalised playlist feature.

When you say reset your TV, have you tried resetting network settings as described here: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

Also have you followed the steps to add the glass to your account: https://www.sky.com/help/articles/buying-sky-glass-second-hand

In terms of netflix and paramount credentials, Sky have no bearing on these and won't be able to assit, you will need to go through the forgot password proceedure for the each of these (assuming it was previously set up and logged into?)

MikeAlanR

[AtomicGuyLondon]

Thnaks both for your replies

[Jporch316]

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@AtomicGuyLondon wrote:

Hi guys - grateful for any views on this. 

2 of us have recently moved in together and moved to Whole Home with 2 Sky Glass TVs - previously we lived apart.  I cancelled all my services apart from the rental part of the Sky Glass TV agreement.

Since doing this we have had a few issue and Sky have not yet been able to resolve anything (and I have always found their customer service very good).

A summary of issues below:

1. My Sky Glass can not find the wifi signal in our home - every other device is logged in and the signal is very strong.  We've reset a number of times but no luck. My partner's Sky Glass (who is the Whole Home account holder - has no such problems). So mine is hard wired.  

2. While we can watch TV we do not have seperate profiles (like you do on Netflix/Prime etc).  I am sure that you can do this but I can't seem to find any info on it.  I would think this would be essential as part of a Whole Home package with children watching TV. 

3. While I can log into Netflix  (as part of the Whole Home Sky package) I cannot sign into Paramount+ using the account holders log on details.

4. I also can't log into Netflix on my Apple TV4K using the account holder's log in details.

 I will be contacting Sky again - but just wondered if anyone else had experienced something similar....and even better had found a solution!! 🙂

Thank all

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You will need to hard resaet the tv and link it to (by activating) the tv to the account of your friend. They both have to be on the same sky subscription (if you haven't already done this )