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Discussion topic: When will my sky remote be delivered

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This message was authored by: Rebeccaharvey8

Message posted on ‎21 Oct 2025 03:35 PM

When will my sky remote be delivered

When will my sky remote come as it's been over 2 weeks without being able to use my tv at all! 

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This message was authored by: BenJoBanjo

Message posted on ‎21 Oct 2025 03:49 PM

Re: When will my sky remote be delivered

@Rebeccaharvey8 wrote:

When will my sky remote come as it's been over 2 weeks without being able to use my tv at all! 

Check the order tracking on your MySky account. If there's nothing in there then give Sky a ring. 

You may be quicker ordering a new one from Amazon - they cost £30 but at least you'll have a spare and can get next day delivery. 

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Message posted on ‎21 Oct 2025 03:49 PM

Re: When will my sky remote be delivered

Posted by a Superuser, not a Sky employee. Find out more

@Rebeccaharvey8  No one here can tell you when it will be delivered, have you looked at your order tracking page for any info?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikealanr

Message posted on ‎21 Oct 2025 03:50 PM

Re: When will my sky remote be delivered

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rebeccaharvey8 

 

We are all customers on the community so we cannot answer that. You will need to call sky and chase. Normally it only takes a few days, but I guess it depends on stock.

 

They are also available to purchase on Amazon if you are willing to pay. Link here: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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