Discussion topic: We recieved our Sky Glass today but were expecting a puck to upgrade another tv - is that being sent

This message was authored by: PennyH · ‎03 Apr 2024

We recieved our Sky Glass today and ordered a puck for upgrading another tv - is this being sent separately?

This message was authored by: TimmyBGood · ‎03 Apr 2024

Typically a puck ordered at the same time as a Glass television arrives with it.

Did you definitely add a puck to the order? Just including the Whole Home add-on doesn't automatically include a puck because some subscribers use Whole Home only to get Sky Go on consoles and Apple TV.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Jporch316 · ‎04 Apr 2024

@PennyH

Check your order confirmation email to see what was in there

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.

Discussion topic: We recieved our Sky Glass today but were expecting a puck to upgrade another tv - is that being sent

We recieved our Sky Glass today but were expecting a puck to upgrade another tv - is that being sent

All Replies

Re: We recieved our Sky Glass today but were expecting a puck to upgrade another tv - is that being

Re: We recieved our Sky Glass today but were expecting a puck to upgrade another tv - is that being

Was this discussion not helpful?

Search Sky Community

Start a new discussion