@Chris19832 If the remote is faulty
1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote
2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote
3) Or you can call Sky Customer Service to order a replacement.
In the meantime, if you still have any Sky Q kit, you can pair your Q remote.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
