Upstairs tv not working on delivery of skyglass tv downstairs

[BSharma]

Just set up sky glass tv downstairs. Perfect.  But tv in bedroom has stopped working because it us not connecting to the box anymore. Broadband provider us virgin.

[TimmyBGood]

---

@BSharma wrote:

  But tv in bedroom has stopped working because it us not connecting to the box anymore. 

---

Once there's a Glass subscription at the address then all existing Sky satellite boxes ceased to function: you'd need a Stream puck and a Whole Home subscription add-on to replicate previous Multiscreen functionality.

[peter-marlow+1966]

What tv do you have upstairs is it another sky glass  or do you have a sky puck up there if so you need a sky  whole home subscription