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This discussion topic has been answered Discussion topic: Upgrade or change

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This message was authored by: Watters1234

Upgrade or change

Is there anyway to return or upgrade our sky glass?

we have a sky glass 43 inch tv, we want something bigger been shopping around and found some nice tvs that aren't sky but also would consider going to the 65 inch sky glass, but unsure if I was to get a non sky tv is there anyway we can return or cancel our sky glass payments as we are mid contract, is there a second hand market if we tried to sell it privately?

any help greatly appreciated 


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This message was authored by: MarkGoldsmith Answer

Re: Upgrade or change

Posted by a Superuser, not a Sky employee. Find out more

@Watters1234 wrote:

Is there anyway to return or upgrade our sky glass?

we have a sky glass 43 inch tv, we want something bigger been shopping around and found some nice tvs that aren't sky but also would consider going to the 65 inch sky glass, but unsure if I was to get a non sky tv is there anyway we can return or cancel our sky glass payments as we are mid contract, is there a second hand market if we tried to sell it privately?

any help greatly appreciated 


You own the TV from the moment you purchase it from Sky and can only return it within the first 31 days of purchase.

 

Plenty of second hand Glass TVs are sold on eBay but the second hand value of them isn't that great. Even if you sell the Tv, if you got in under a credit agreement from Sky instead of purchasing it upfront you will still need to pay off the remainder of the agreement.

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This message was authored by: MarkGoldsmith Answer

Re: Upgrade or change

Posted by a Superuser, not a Sky employee. Find out more

@Watters1234 wrote:

Is there anyway to return or upgrade our sky glass?

we have a sky glass 43 inch tv, we want something bigger been shopping around and found some nice tvs that aren't sky but also would consider going to the 65 inch sky glass, but unsure if I was to get a non sky tv is there anyway we can return or cancel our sky glass payments as we are mid contract, is there a second hand market if we tried to sell it privately?

any help greatly appreciated 


You own the TV from the moment you purchase it from Sky and can only return it within the first 31 days of purchase.

 

Plenty of second hand Glass TVs are sold on eBay but the second hand value of them isn't that great. Even if you sell the Tv, if you got in under a credit agreement from Sky instead of purchasing it upfront you will still need to pay off the remainder of the agreement.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by: Yoghurt

Re: Upgrade or change

@MarkGoldsmith  @Watters1234  It's insane they still make you pay for a tv even it breaks and no longer works 

Sarah backx
This message was authored by: MarkGoldsmith

Re: Upgrade or change

Posted by a Superuser, not a Sky employee. Find out more

@Yoghurt wrote:

@MarkGoldsmith  @Watters1234  It's insane they still make you pay for a tv even it breaks and no longer works 


How is it insane? That's what happens when you purchase a product under a credit agreement, you own it from day 1 and have to make the payments. If a product breaks that is what a warranty or extended warranties are for.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Yoghurt

Re: Upgrade or change

@MarkGoldsmith if your outside the warranty your screwed 

Sarah backx
This message was authored by: Hunter2660

Re: Upgrade or change

That's what Sky Protect is for, a safety net.

This message was authored by: TimmyBGood

Re: Upgrade or change

Posted by a Superuser, not a Sky employee. Find out more

@Yoghurt wrote:

It's insane they still make you pay for a tv even it breaks and no longer works 


The television is paid for at the start.  Monthly contribution over either two or four years is to reduce the balance of the interest-free unsecured personal loan used to do so down to zero, and so that applies even if the hardware is no longer in operation.

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