Unable to watch sky store on sky glass. Error 1100

[Knappsters]

I downloaded a film to watch on sky store but just comes up with unable to download at this time. Error code 1100.

What I've done;

refreshed apps

mecican reboot: pulled plug out.

Anything I'm missing??

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Knappsters . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Knappsters]

Nobody has contacted me to help with this.

[Fothergill1]

@Knappsters Sky closed the chat after 48 hours as you didn't respond to their chat invitation.  I have escalated it again for you.

Please see post 2 above and look at the link as this explains the procedure.

If you leave the page static you will obviously not see any updates including the invitation so make sure you refresh the page from time to time.

Good luck.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Knappsters another invite to chat.

[Lisa-P1987]

We are still looking to help you @Knappsters . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.