0

Discussion topic: Unable to access Netflix which is included in my sky package

Reply
This message was authored by DS63 This message was authored by: DS63

Unable to access Netflix which is included in my sky package

Hi there I have sky glass and my package includes Netflix! Until recently no problems whatsoever accessing Netflix! It is now asking for my pin number for Netflix which I do not have! I have no recollection of ever having to link Netflix to my sky account. I have been advised to contact Netflix directly they have no contact number or email address for me so are unable to help!!! Any ideas anyone!!?

Reply

All Replies

This message was authored by mikealanr This message was authored by: mikealanr

Re: Unable to access Netflix which is included in my sky package

Posted by a Superuser, not a Sky employee. Find out more

Hi @DS63 

 

Sky only take over the billing for Netflix, your netflix account is completely separate in terms of management (passwords etc). The billing switches when you login to netflix on a sky device for the first time: see https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix.

 

If you have set a pin within the netflix app, they will need to provide assistance as per this info: 

 https://help.netflix.com/en/node/114277#:~:text=How%20to%20recover%20a%20Profile,enter%20your%20Netf....

 

Some more Sky netflix faq: https://www.sky.com/help/articles/netflix-faqs

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion