Unable to access Netflix which is included in my sky package

[DS63]

Hi there I have sky glass and my package includes Netflix! Until recently no problems whatsoever accessing Netflix! It is now asking for my pin number for Netflix which I do not have! I have no recollection of ever having to link Netflix to my sky account. I have been advised to contact Netflix directly they have no contact number or email address for me so are unable to help!!! Any ideas anyone!!?

[mikealanr]

Hi @DS63 

Sky only take over the billing for Netflix, your netflix account is completely separate in terms of management (passwords etc). The billing switches when you login to netflix on a sky device for the first time: see https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix.

If you have set a pin within the netflix app, they will need to provide assistance as per this info: 

 https://help.netflix.com/en/node/114277#:~:text=How%20to%20recover%20a%20Profile,enter%20your%20Netf....

Some more Sky netflix faq: https://www.sky.com/help/articles/netflix-faqs

MikeAlanR