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Discussion topic: Unable Access programmes.

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Avatar for JMH3
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This message was authored by: JMH3

Message posted on ‎17 Mar 2025 06:22 PM

Unable Access programmes.

After turning on Sky Glass, we are unable to view any chosen channel. Error message at top of screen says "Please wait for your program to download". Never seen this before.  IPlayer works.....

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Avatar for AndrewF_UK
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Superuser
This message was authored by: AndrewF_UK

Message posted on ‎17 Mar 2025 06:36 PM

Re: Unable Access programmes.

Posted by a Superuser, not a Sky employee. Find out more

Try restarting the device

 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

And then if that doesn't work please check your speed and come back to us

 

  1. Open the Netflix app on Sky.
  2. Go to Get Help in the sidebar.
  3. Select Check Your Network.
  4. Note the download speed displayed.
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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