If it's a factory reset you did you will need to phone Sky to resolve.
The advice by Sky is to only ever perform a factory reset if advised to by a Sky employee as it can cause reissues with the relinking as you have discovered.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
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