Tv not part of Netflix household

[Jo22]

I have Sky glass & am paying for Netflix.

I can't access it as the message'TV isn't part of the Netflix household for this account' 

I've followed all the instructions but it leads to a spinning circle 

please help me access my Netflix. I've been paying for it for months

[TimmyBGood]

@Jo22 

Does someone use the same Netflix account credentials elsewhere?

[lettice]

You need to Setup your Netflix household on the Netflix website;

Detailed in this Sky help article;

Set or update your Netflix Household

The Netflix account holder can update their Netflix Household at any time. They'll need to do this through the Netflix website, as we won’t be able to do this for them.

To find out how to set or update the Netflix Household, go to the Netflix website.

https://www.sky.com/help/articles/sharing-your-netflix-account

Have a read of this Netflix help article to set it up;

https://help.netflix.com/en/node/128339