@PC9 Glass TV channels need a minimum of 20mbps for HD & 30 mbps UHD, o[pen the netflix app and run a speedtest from the setting menu, this will tell you the speed the TV is getting.
If you're connecting over wifi try ethernet instead, you would need to turn wifi off in the settings menu when using ethernet.
Not sure why your rebooting the puck as it has no effect on the TV.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
