06 Dec 2023 05:15 PM
Amber light under voice on broadband router and my sky glass tv keeps losing sound
07 Dec 2023 09:23 AM
Posted by a Sky employeeHi there @Jane661 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
09 Dec 2023 09:52 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
09 Dec 2023 11:07 AM - last edited: 09 Dec 2023 11:09 AM
@Jane661 they are unconnected the light on the router indicates VOIP, hence has no relevance to sound on your TV.
09 Dec 2023 11:10 AM
Posted by a Superuser, not a Sky employee. Find out moreIn addition to the point made by @Exiled-in-HH have you tried rebooting the glass to fix the intermittent sound issue? You need to turn it off at the plug and wait at least 30 seconds before turning it back on.
that may fix your glass sound issue and then it's only the VOIP issue highlighted above. You could try rebooting your router, unplug it for 30 seconds, and see if that fixes that issue as well.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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