There is an amber light under voice and my sky glass tv keeps losing sound

[Jane661]

Amber light under voice on broadband router and my sky glass tv keeps losing sound 

[Greenfingers001]

Hi there @Jane661 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Exiled-in-HH]

@Jane661 they are unconnected the light on the router indicates VOIP, hence has no relevance to sound on your TV.

[MarkGoldsmith]

In addition to the point made by @Exiled-in-HH have you tried rebooting the glass to fix the intermittent sound issue? You need to turn it off at the plug and wait at least 30 seconds before turning it back on.

that may fix your glass sound issue and then it's only the VOIP issue highlighted above. You could try rebooting your router, unplug it for 30 seconds, and see if that fixes that issue as well.