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Discussion topic: The sky glasss wont let me download my fim purchasess

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This message was authored by: Beth1009

Message posted on ‎05 Oct 2025 04:26 PM

The sky glasss wont let me download my fim purchasess

The sky glass once ive typed in my id for my film  purchases isn't letting me log in keeps telling me to do it again 

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This message was authored by: mikealanr

Message posted on ‎05 Oct 2025 06:30 PM

Re: The sky glasss wont let me download my fim purchasess

Posted by a Superuser, not a Sky employee. Find out more

Hi @Beth1009 

 

I assume that this is for Sky store. Have you confirmed your username and password is correct? Can you log on, on the web? 

 

https://www.skystore.com/n/hmya/help/faq/my-account

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jporch316

Message posted on ‎06 Oct 2025 07:04 AM

Re: The sky glasss wont let me download my fim purchasess

Posted by a Superuser, not a Sky employee. Find out more

@Beth1009 

 

My sky store login is my email address and not my sky ID ......

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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