TNT UHD sound, but no picture!

[Padam_Padam]

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@MrBlueFox wrote:

Out of interest, is there a cause for recompense here? This isn't tech support, this is a degraded service..

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Highly unlikely. 

[Exiled-in-HH]

@MrBlueFox are you aware @CM_CM would've marked the post as an answer NOT Sky😉

[MrBlueFox]

Oh for sure! I see it for what it is, but this is the first time I've called on help with Sky being a relatively new convert from BT. So just seeing the lay of the land..

[CM_CM]

This email address bounces!

[mikealanr]

Hi @CM_CM 

I emailed them and didn't get a bounce back: viewerR@sky.uk - I've also mentioned this in the superuser area of the forum to see if we can get someone at Sky to look into this.

Edit: looks like the email in this thread isn't correct, but the one above is.

MikeAlanR 

[REDMANC68]

TNT Ultimate UHD channel 493 not playing correctly. 

[Exiled-in-HH]

There's a discussion in the Sky Glass area that maybe the same issue as yours?

[mikealanr]

TNT Ultimate seems to be working again for me now.

MikeAlanR

[Thomag]

Mine is now working also.

[gszab1]

It's working for me as well.

[CJ1943]

Working for me now too guys . 💪🏻