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Discussion topic: Subtitles wont turn off

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This message was authored by Finn76 This message was authored by: Finn76

Subtitles wont turn off

Having issues with my sky glass with subtitles. 

It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Subtitles wont turn off

Posted by a Superuser, not a Sky employee. Find out more

@Finn76 wrote:

Having issues with my sky glass with subtitles. 

It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying 


Is the show you  are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.

Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Subtitles wont turn off

Posted by a Superuser, not a Sky employee. Find out more

@Finn76 wrote:

Having issues with my sky glass with subtitles. 

It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying 


Is the show you  are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Finn76
Topic Author
This message was authored by Finn76 This message was authored by: Finn76

Re: Subtitles wont turn off

I will give it a try

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