This discussion topic has been answered Discussion topic: Subtitles wont turn off
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Message posted on 18 Aug 2024 11:32 AM
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Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
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Message posted on 18 Aug 2024 12:00 PM
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@Finn76 wrote:Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
Is the show you are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.
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Message posted on 18 Aug 2024 12:00 PM
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@Finn76 wrote:Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
Is the show you are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 18 Aug 2024 12:02 PM
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Re: Subtitles wont turn off
I will give it a try
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