18 Aug 2024 11:32 AM
Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
18 Aug 2024 12:00 PM
Posted by a Superuser, not a Sky employee. Find out more
@Finn76 wrote:Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
Is the show you are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
18 Aug 2024 12:00 PM
Posted by a Superuser, not a Sky employee. Find out more
@Finn76 wrote:Having issues with my sky glass with subtitles.
It's off in the settings but come on on one programme but when I ask sky to turn it off it says I can't do that here so how do I turn it off its very annoying
Is the show you are watching on one of the catch-up services (e.g IPlayer) If so you need to turn off the subtitles in that app as the general Sky subtitles setting only applies to live channels and Sky's own on-demand platform.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
18 Aug 2024 12:02 PM
I will give it a try