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Discussion topic: Subscriptions not working

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Avatar for Nick2407
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This message was authored by: Nick2407

Message posted on ‎11 Sep 2025 07:19 PM

Subscriptions not working

I have bought a sky glass tv but not putting it up until next week. When i put the tv on i am using until then, i am given a message saying my subscription does not cover things like catch up, recordings etc. however I know i have all these items on my account . Is this because everything is switched to sky glass and i can only view subscriptions through that Tv? 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎11 Sep 2025 07:23 PM

Re: Subscriptions not working

Posted by a Superuser, not a Sky employee. Find out more

If you switched from Sky + or Q to Sky Glass then your previous Sky subscription would have been cancelled as part of the ordering process as you can only have one Sky TV service at an address.

Sky Stream, Sky Glass Air and Sky Broadband customer

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