Hi @olliej99 This is a customer based forum so we will not be able to assist with your problem so unfortunately you will need to call Sky to discuss.
When I moved to the streaming platform in mid 2022 there was an offer of a £50 prepaid MasterCard which I didn't receive. I called them and after they checked to make sure I was eligible they sorted it out for me. Hopefully you will find the same 🤞
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